Product Information
Equipment described and illustrated in the Sammons Preston catalog is subject to modification consistent with the latest trends, designs or other factors.

While every effort has been made to ensure the accuracy of the information provided within this publication, Sammons Preston reserves the right to correct any errors and/or omissions found herein.

How to Order

Order by Phone, Fax, Mail, Online or EDI.
On all orders, include your Keycode (can be found on your catalog back cover). This helps us
process your order efficiently and reduce waste in mailing catalogs.

Phone Orders
Call toll-free 1-800-323-5547. Customer service representatives available Monday through Friday, 7:00 a.m. to 7:00 p.m. CT. After hours order taking service available.

Fax Orders
Toll-free 1-800-547-4333, 24 hours a day, 7 days a week.

Mail Orders
Mail to Sammons Preston, P.O. Box 5071, Bolingbrook, IL 60440-5071

Online Orders
Go to http://www.sammonspreston.com

EDI Orders
Call customer service at 1-800-323-5547 for information regarding the EDI ordering process and requirements.

Payment Methods

Credit Card
We accept Visa, MasterCard, Discover Card and American Express. If you’re charging your order, include the name, number and expiration date as they appear on the charge card, and the
billing address as it appears on the billing statement.

Checks/Money Orders
Mail your check/money order made payable to Sammons Preston along with your order. Include tax and shipping charges. Send all remittance to: Sammons Preston, P.O. Box 21773,
21773 Network Place, Chicago, IL 60673-1217. Returned checks are subject to a $25.00 fee.

Purchase Orders
If you use a Purchase Order, be sure to indicate item numbers, quantities and prices as well as your billing address, shipping address (if different) and phone number.

Sammons Preston Account
You may also charge your order to your Sammons Preston account. For information on opening an account, call our Customer Service Dept. at 1-800-323-5547. All orders subject to credit approval.

Invoices that are not disputed within 30 days are considered to be accurate and accepted. Payment terms are net 30. Overdue invoices are subject to the maximum allowable interest charges.

U.S. Shipping, Handling & Delivery
The following information does NOT apply to Shipments made Internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. Seller's plant and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice. Alaska and Hawaii orders are sent Priority Mail unless otherwise requested.

Same Day Shipping & Handling
Orders for stocked merchandise received by 12:00 noon. ET Monday through Friday will be shipped the same day via commercial ground carrier.

Rush Delivery Air Shipments
If you need an order right away, we’ll arrange for next-day air or second-day air delivery. Charges for this service will be added to your invoice*†.

Shipping Charges
Standard parcel charges will apply to all ground shipments* and will be calculated at time of order.

Shipping from Factory
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks. Please call Customer Service for freight charges* †† **

NOTE:

• Due to escalating fuel surcharges from our freight carriers, we are now forced to pass on a fuel surcharge for all ground orders. We reserve the right to modify the surcharge as market conditions change.
• When orders list several items, some of which aren’t in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped free of charge.
• * Unfortunately, due to the oversized and/or overweight nature of certain merchandise, additional charges may apply. Please request a quote from a customer service representative.
• ** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote from your customer service representative.
• † For Saturday delivery, add $10. For early morning delivery M-F, add $30.
• †† Subject to quotation.

Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt.

If a shipment arrives damaged or if the box appears damaged...

• Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
• Contact the Sammons Preston Customer Service Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
• Save the container and merchandise for inspection.

Returns

Returns Procedure

• Call our Customer Service Department at 1-800-323-5547, Monday through Friday from 7:00 a.m.-7:00 p.m. CT for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Sammons Preston, W68 N158 Evergreen Blvd., Cedarburg, WI 53012. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.
• If you receive merchandise as a result of a Sammons Preston error, we will pay for the return shipping expense and no restocking fee will be applied.
• For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resellable condition. Credits will not be issued for items received in non-resalable
  condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Sammons Preston. Initial freight charges are not credited. All credits must be redeemed within 180 days.

Returns Policy

• All returns must have an RGA number (returned goods authorization number can be obtained from our Returns Department-- see above). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
• All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart

Sorry, no returns will be accepted after 90 days elapse.

• Sorry, but for health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
• Credits for returns are issued only to original purchaser.
• No cash refunds issued for under $25.00. Credit balance will be applied to future purchases made within 180 days.
  

Pricing
Prices listed are professional prices to healthcare professionals and institutions. If you are a corporate account member, please identify yourself as such when ordering to receive your discount. Individual product prices are effective January 1, 2007, and are subject to change without notice. Unless otherwise specified, all prices are F.O.B. Seller's plant. Prices are subject to change without notice.

Sales Tax & Exemptions
If the facility receiving the merchandise is in a state or locality that normally charges tax, and you are exempt from tax, include a copy of your exemption or resale certificate with your payment or fax to: 630-378-6950. Your sales tax will then be credited and exempt for all future orders. If your facility is not in such a state or locality, please submit use tax directly to your state.

Privacy Policy
At Sammons Preston we respect your privacy. Whether you visit our web site, request information, place an order, or e-mail us, your personal information is handled with your privacy and security in mind.

Information Collection and Use
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer, such as survey and/or site registrations. We use cookies to store visitors preferences, record session information, record user-specific information on pages visited.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor or to communicate regarding orders placed on-line. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Any customer or visitor information collected is not shared or sold to third parties, however may be shared with other Patterson companies. From time to time, we may use customer information for new, unanticipated, lawful, legitimate business purposes uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site as a notification to these changes.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us via e-mail, phone or fax. If you do not want to receive e-mail or mailings from us in the future, please let us know by contacting us via e-mail, phone or fax.

Limited Product Warranty
Sammons Preston warrants that all products shall be free from manufacturing defects for a period of one year from the date of shipment. OTHER THAN THE FOREGOING WARRANTY, SAMMONS PRESTON MAKES NO REPRESENTATION OR WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT. Customer must notify Sammons Preston of any manufacturing defect within five days of discovery of the defect. Upon a determination by Sammons Preston that the product is defective,
Sammons Preston sole and exclusive obligation shall be to provide customer with a replacement product or a full refund of the purchase price, at the sole discretion of Sammons Preston, and to reimburse customer for any return freight costs. In no event shall Sammons Preston be liable for any other costs or expenses including lost profits or direct, indirect, consequential, incidental or punitive damages. In the event the product includes a warranty card or extended warranty from
the manufacturer, customer’s sole recourse under such warranty shall be against the manufacturer. The warranty set forth herein shall govern all purchases, notwithstanding any inconsistent terms and conditions of customer's purchase order.

Linking Your Account
As an existing customer of Sammons Preston you have the option of linking your online account and receiving terms and special pricing (if applicable). Whether you have ordered from us before online or over the phone, all you need is your customer number to link your online account. If you don't know your customer number please contact customer server at: 1-800-323-5547
To go ahead and link your account click here!